Effective Date: 10 February 2025

Albion Insulation Services are committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Albion Insulation Services is the data controller responsible for your personal data. If you have any questions, you can contact us at:
📍 Address: 321-323 High Road, Romford, RM6 6AX
📧 Email: info@albioninsulationservices.co.uk
📞 Phone: 

We may collect and process the following types of personal data:

• Identity Data: Name, company name (if applicable).
• Contact Data: Email address, phone number, postal address.
• Transaction Data: Payment details (processed securely by third-party payment providers).
• Technical Data: IP address, browser type, device information, and website usage data via cookies.

We collect data in the following ways:

• Directly from you when you fill out our contact form, request a quote, or communicate with us.
• Automatically through website cookies and analytics tools.

Under GDPR, we process your data based on the following legal grounds:

• Contractual Necessity: To provide you with our services.
• Legitimate Interest: To improve our services and customer experience.
• Legal Compliance: To meet regulatory and legal obligations.
• Consent: For marketing communications (you can withdraw consent at any time).

We use your personal data to:

• Respond to inquiries and provide our services.
• Process payments and issue invoices.
• Improve website functionality and user experience.
• Send marketing communications (only with your consent).
• Comply with legal and regulatory obligations.

We do not sell or rent your data. However, we may share your data with:

• Service providers (e.g., payment processors, email platforms, IT support).
• Legal authorities if required by law.

All third parties are GDPR-compliant and required to protect your data.

We will keep your data only as long as necessary for the purposes outlined in this policy:

• Customer records: Up to 7 years (for tax and legal purposes).
• Marketing data: Until you withdraw consent.
• Website analytics: Up to 26 months (Google Analytics default retention period).

You have the following rights regarding your personal data:

✔ Right to Access – Request a copy of the data we hold about you.
✔ Right to Rectification – Request corrections to inaccurate data.
✔ Right to Erasure ("Right to be Forgotten") – Request deletion of your personal data.
✔ Right to Restrict Processing – Request limited use of your data.
✔ Right to Data Portability – Request transfer of your data to another provider.
✔ Right to Object – Object to data processing, including direct marketing.
✔ Right to Withdraw Consent – Withdraw consent for marketing at any time.

To exercise your rights, email us at info@albioninsulationservices.co.uk

We use cookies to enhance user experience and analyse website performance.

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Track website usage (Google Analytics).
• Marketing Cookies: Used for targeted ads (only if you consent).

You can manage or disable cookies in your browser settings.

We implement strong security measures to protect your data from unauthorized access, including:

🔒 SSL encryption for secure data transmission.
🔒 Restricted access to personal data.
🔒 Secure third-party service providers.

If you believe we have mishandled your data, you have the right to file a complaint with the UK Information Commissioner’s Office (ICO):

🔗 www.ico.org.uk
📞 ICO Helpline: 0303 123 1113

We may update this Privacy Policy to reflect changes in our practices. Updates will be posted on this page, and significant changes will be notified to you.